Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, including its original packaging. You’ll also need the receipt or proof of purchase.

For product integrity and safety reasons, opened or used toilet bombs, tank bombs, refills, or other cleaning products are not eligible for return unless they arrived damaged, defective, or incorrect.

To start a return, contact us at contact@lilloos.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

You can always contact us with any return questions at contact@lilloos.com.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible if an item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. We may request photos of the item and packaging to assist with your request.

Exceptions / Non-Returnable Items

We cannot accept returns of opened or used cleaning products, products that are not in their original condition or packaging, gift cards, or items marked as final sale.

Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have, if eligible, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, as required by applicable law. Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@lilloos.com.